Returns & Exchanges

At Eson Direct, we aim to ensure your professional beauty supplies meet your expectations. If you are not completely satisfied, you can return unopened and unused products within 14 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email or our online portal with your order number and the reason for the return to receive an authorization code.

• 2.
  Secure Packaging

  Carefully pack the items in their original, unopened packaging to ensure they remain in resaleable condition and are protected during transit.

• 3.
  Ship the Items

  Affix the provided return label or use a tracked courier service to send the package back to our main distribution warehouse.

• 4.
  Quality Inspection & Refund

  Once our team inspects the returned goods, your refund or exchange will be processed within 5-7 business days to your original payment method.