Frequently Asked Questions
Everything you need to know about your Eson Direct experience.
What are your shipping times and costs?
We offer standard and express shipping options. Standard delivery typically takes 3-5 business days, while express delivery arrives within 1-2 business days. Shipping costs are calculated at checkout based on your location and order weight.
Do you offer professional discounts for salons and stylists?
Yes, Eson Direct provides exclusive pricing for verified beauty professionals. Please register for a professional account on our website and upload your certification to unlock trade-only discounts.
What is your return policy for beauty products?
For hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 14 days of purchase. Please contact our support team to initiate a return authorization.
Are all your electrical styling tools covered by a warranty?
Absolutely. All electrical equipment, including hair dryers, straighteners, and clippers, comes with a manufacturer's warranty. The duration varies by brand but typically covers defects for 12 to 24 months.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal and modern 'Buy Now, Pay Later' options like Klarna and Clearpay.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to the courier's website to monitor your delivery progress in real-time.